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Policy

Quality Assurance and R&D+i Policy

Everyday we strive to exceed the expectations of our customers, with regard to their satisfaction.

Our quality assurance and R&D+i policy in relation to the service we provide is driven by criteria of value management and culture of innovation, particularly aiming to increase the satisfaction of the internal and external needs of stakeholders, with the least possible resource consumption.

Therefore, an internal customer-supplier relationship whose satisfaction is the essential condition for the proper satisfaction of our external customers is an important part of how we work.

To implement this policy ENFORCE commits to carrying out the following activities:

• To clearly identify the requirements demanded and expected by customers and their expectations;

• To continuously evaluate results with customers;

• To continuously identify the needs of the market;

• To promote the training and experience of its employees;

• To motivate its employees to innovation;

• To provide the necessary resources and means;

• To develop its activity, using continuous improvement;

• To ensure that all employees understand and implement the policy and objectives of Quality Assurance and R&D+i, and propose improvements to the Quality Management System and R&D+i;

• To set out objectives, with a view to a continuous and sustained improvement of the available resources.

Portugal, October 16, 2008

The General Manager

(João Nuno Serra)

   
         
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Em caso de litígio, o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de Consumo: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.arbitragemdeconsumo.org); CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt); CICAP – Centro de Informação, de Consumo e Arbitragem do Porto (www.cicap.pt); CACCDC – Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (www.centrodearbitragemdecoimbra.com); CIMAAL – Centro de Informação, Mediação e Arbitragem de Consumo do Algarve (www.consumoalgarve.pt); CACCVA – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral (www.triave.pt); CIAB – Centro de Informação, Mediação e Arbitragem de Consumo/Tribunal Arbitral de Consumo – Braga e Viana do Castelo (www.ciab.pt); CACCRAM – Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (www.srrh.gov-madeira.pt ). Mais informações em Portal do Consumidor (www.consumidor.pt ).